At Trinity Dental Equipment, we strive to provide high-quality products and excellent customer service. Please review our return policy before making a purchase.
Returns
Returns may be accepted within 30 days of delivery for eligible products that meet the following conditions:
- The item is unused, uninstalled, and in its original condition.
- All original packaging, accessories, manuals, and documentation are included.
- The product shows no signs of wear, damage, modification, or misuse.
- A Return Merchandise Authorization (RMA) number has been issued by Trinity Dental Equipment prior to return shipment.
Non-Returnable Items
The following items are generally not eligible for return:
- Products that have been installed, used, altered, or damaged after delivery.
- Custom-order or special-order products.
- Consumable items and supplies.
- Clearance, discontinued, or final-sale products.
- Products returned without prior authorization.
Return Authorization
Before returning any product, customers must contact Trinity Dental Equipment to obtain an RMA number. Unauthorized returns may be refused.
Please provide:
- Order number
- Product name and model
- Reason for return
- Photos (if applicable)
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error or a product defect upon arrival.
- We recommend using a trackable shipping method and purchasing shipping insurance.
- Trinity Dental Equipment is not responsible for items lost or damaged during return transit.